At SG Online Shopping, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read our policy below for more information.

Returns

Eligibility for Returns:

• Items must be returned within 30 days of receipt.

• Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

• Custom printed items are not eligible for returns unless they are defective or damaged upon arrival.

Return Process:

1. Contact Us: Reach out to our customer support team at [email/contact number] to initiate the return process. Please provide your order number and a brief explanation of the reason for the return.

2. Receive Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the item.

3. Ship the Item: Package the item securely and include the Return Authorization Number. Ship the item to the address provided by our customer support team.

4. Inspection and Confirmation: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria.

5. Refund Processing: If the item is approved for return, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.

Refunds

Eligibility for Refunds:

• Refunds are issued for items that meet the return eligibility criteria.

• Shipping costs are non-refundable, except in cases where the item is defective or damaged upon arrival.

Refund Process:

1. Refund Approval: Once your returned item is inspected and approved, we will notify you via email.

2. Refund Issuance: Refunds will be issued to the original payment method used during purchase. Please allow 7-10 business days for the refund to reflect in your account.

Exchanges

• We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired item.

Defective or Damaged Items

• If you receive a defective or damaged item, please contact our customer support team immediately at [email/contact number]. We will arrange for a replacement or refund as soon as possible.

Contact Us

If you have any questions or concerns about this Policy, please contact us at:

• Email: sgonlineshopping6@gmail.com
• Phone: 9851111763

Thank you for trusting SG Online Shopping with your personal information.