Refund and Returns Policy

At SG Online Shopping, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully to understand your rights and our obligations.

1. Returns

1.1 Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.
1.2 Non-Returnable Items

Several types of goods are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Personal care items such as underwear, socks, and swimwear.
  • Custom-made or personalized items.

2. Return Process

2.1 Initiating a Return

To initiate a return, please contact us at:

Please provide your order number, details of the product you wish to return, and the reason for the return.

2.2 Delivery

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2.3 Inspection

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

3. Refunds

3.1 Processing Time

If your return is approved, we will process your refund within 7-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

3.2 Partial Refunds

In certain situations, only partial refunds are granted:

  • Items with obvious signs of use.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
3.3 Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account or Esewa again.
  • Then, contact your credit card company. It may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at sgonlineshopping6@gmail.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at:

5. Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

6. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Thank you for shopping at SG Online Shopping. We value your business and are committed to providing you with the best possible service.